Teletask sends SMS text, voice and email messages to
reduce no-show's, increase client engagement and empower staff
to communicate effectively with clients
Automated messaging, customized for your organization.
Appointment reminders, no-show messages, retention messages,
interactive surveys, educational campaigns, and more.Engage in real-time interactive 2-way texting with your clients.
Send emergency and closing messages to any client or assigned groups.
Enterprise features to keep your organizations automated communications secure, organized, and in one place.
Next Steps
Two-way conversational SMS Chat from any device
Engage in Realtime two-way texting with your assigned contacts or shared organizational contacts.
View contact profile details while in chat. Perfect for appointment follow-ups or client outreach.
Create your own message scripts
Interactive scripting for Voice, Text and Email messages.
Add merge tags and conditional rules and timings to customize who receives which message and when.
Interactive Dashboard
Our dashboard allows users to view summaries and details for every outgoing and incoming message.
Users can reply directly to incoming texts for easy follow-up. Users can be setup with different dashboards
depending on the contact data they have access to.
List of Features
Voice, Text, and Email messages can be customized to deliver contact specific information. Use merge tags, create lookup rules and conditional messaging to send the right kind of message to the right client.
Message Customization
Interactive 2-way Texting
Engage in conversational two-way texting with your contacts or shared organizational contacts in realtime through computer, mobile web-browser or mobile app. Assign contacts to other users or perform group actions on contacts.
Longer SMS Texts
Send SMS Texts longer than the standard 160 character limit! Longer messages are automatically sent as a single long text or multiple texts depending on contact's texting service.
Set Message Triggers
Automatically scheduled messages - based on saved files, and pre-set data/scheduling rules or API.
User Sent Group Messages -Sent immediately or scheduled by the user. Used for community messages, closing messages and emergency messages.
Rule Based -Set messages to send automatically to contacts based on set demographic criteria or pre-set data fields and pre-set timings.
Auto Responses and actions -Incoming Texts or Voice responses from contacts can trigger pre-set automated responses based on criteria or trigger certain options.
Web Surveys
Multi-question web surveys can be used and linked in SMS text or Email messages to gauge the effectiveness of your program and collect demographic information as needed.
Optional Integrated Scheduler
Easily Schedule appointments with the Teletask web based scheduler. Add new clients and schedule their appointments and their appointment reminder and other setup messages will be automatically sent
Desktop Integration
Use the Teletask Transfer Client to seamlessly integrate message scheduling and group synchronization with data files on your PC or server.
Set Your Caller ID
Phone reminders display your caller ID (and site specific ID's if needed) so clients call back to the right place, calls can repeated until the reminder is delivered.
TTS or Recorded Messages
Use Text to speech in 30+ languages to deliver your voice messages, or use the built in auto-scripting process to record your own messages.
Voicemail Detection
Play a different messages to voicemail or live answered calls.
Scripts to get you started
Multi Language Support
Use our library of pre-defined scripts when needed to get you started with what kinds of messages you want to send.
SMS text, voice and email messages can be sent in multiple languages based on the language preference of the contact. Optional Auto-translation via Google Translate.
Call Routing and Redials
Automatic call transfers for cancellations and rescheduling and redials on busy/missed calls.
Combined Messages
For multiple contacts/appointments with the same phone number, messages can combine profile data (such as 2 appointment times) into a a single message
Contact Profiles
Contact profiles are automatically generated with with saved message history and updatable message opt-in preferences.
Custom Reporting
Custom dynamic reports can be generated on demand by users with details such as the content of each message sent, sent time, response time, contact demographic information, and the user or process that sent the message. Automated reports can be scheduled and emailed to users or automatically downloaded to their workstation through the Teletask Transfer Client.
Opt-in Keywords
Setup Text Opt-in Keywords so contacts can sign-up directly from their mobile phone.
Mobile Messaging
Use the Teletask Mobile App or your mobile web browser to message clients.
API for Integrations
Integrations to automatically send messages from your scheduler/ MIS system and receive results and recipient responses back into that system.
User Management
Administrators roles control overall settings and can allocate user roles, allowing autonomy to users to send messages and view results to their recipients. For multiple locations, users can be given access to only their approved sites.
Shared Accounts
Super-users can share account groups. Perfect for large organizations with multiple setups and stakeholders.
User Tracking
Administrator reports available for user login history and message history.
No Message Times
Set certain no send times and messages will be scheduled around these based on preferences.
Inbox / Outbox
Our new Inbox/Outbox feature lets you manage replies to your messages and see messages that have been sent on your behalf from Teletask.
Staff can be notified the instant a client responds with a confirmation, cancellation, reschedule request or with any additional info. Replies to the notifications are sent back immediately.
Real Time Notifications
Build custom groups based on past message behavior, responses or contact fields
Smart Groups