Job description
Job Title: Client Account Manager
Location: Remote Work. Final interview and Training in Office (Los Angeles)
About Us
Teletask is a small B2B SaaS messaging company offering web-based health messaging and scheduling services. At Teletask, we come to work every day with the purpose of helping organizations improve their communications with clients and participants. We strive to build the best solutions to make mobile messaging as quick and effective as possible.
Our People
Teletask has achieved success by hiring world-class individuals. We are looking for professionals with exceptional problem solving and customer service skills, a strong organizational background, and some technology experience to champion communications and account management for existing customers. It is essential to our culture that all members of our organization feel a sense of ownership, value collaboration, excel at the ability to adapt to client needs, and have a passionate approach to service.
About You
You are a detail-oriented person who excels at organization and enjoys solving problems with a sense of personal ownership. You easily connect with customers, have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, resolve a variety of complex issues, and comfortably navigate a technical environment. You recognize that accurate client information management is essential to our continued growth.
Responsibilities and Duties:
Send out intermittent campaigns to current customers about new features and functionality.
Follow up on client responses and escalate as needed to other Teletask staff.
Generate contracts, invoices, and estimates, proactively following up until all are complete.
Update Client information to CRM and and Books software.
Maintain current client list for real-time accuracy, adding new clients and detailing any clients no longer in service.
Follow-up weekly on all past due unpaid invoices.
Ongoing entry of notes regarding customer contracts.
Preferred Qualifications
Bachelor's degree in business, administration, technology or related field.
2-5 years of administrative experience.
Basic accounting software, CRM, and Microsoft Office experience.
Able to self-manage and work independently in a fast-paced, constantly changing environment.
Detail oriented with excellent written, verbal, and presentation skills.
Job Type: Part-time
Pay: $25.00 - $35.00 per hour
recruiting@teletask.com