Teletask's messaging systems improve engagement and retention for WIC
Use Teletask’s Web Portal and Mobile App to improve engagement and retention with your clients
How Does It work?
WIC Staff engage with their caseload through the secure Teletask Website or Mobile App.
Automated Educational Prenatal/Postnatal/Family Nutrition Messaging is optionally sent to participants based on DOB or EDD of the child. Ex “Breastmilk = germ protection! Even if you get sick, keep nursing. You’ll be passing on antibodies to help the baby from getting sick too, & help you both rest.” If a participant responds it will be routed to chat.
Peer Counselors can send out their own group messages to their caseload or smaller subgroups of participants! These can be customized to the information of each participant with Merge Tags, and can include Email and Phone messages.
Peer Counselors can create trackable multi question web-based surveys and branching SMS multi question surveys to collect information participant progress. Participants can also securely upload documents for staff through an embedded link.
Who Uses it? WIC Agencies in many states, including:
Washington DC * New Jersey * Massachusetts * Texas * New York * Missouri
Peer Counselor SMS Chat Details
Users who have Interactive SMS Texting Chat with either their contacts or shared organizational contacts benefit from the following features:
Staff can view a participant’s full conversation history, profile details (name, id #, language, type, other demographic info) and incoming messages from other participants all simultaneously.
Conversations can be auto-translated (incoming and outgoing messages) live based on the participant and user language.
Users, participants can optionally send MMS messages (images, videos or recordings)
Users can assign a chat to themselves or hand it off to other users to follow-up.
Users can add subjects to chat for easy categorization and tracking.
Account can be setup with your local agency phone numbers, clinic phone numbers, short code or toll free longcode number.
Staff can set their user profiles to receive SMS Text or Email notifications to inform them of new incoming unread contact responses.
Central Administrators can control, track and report on texting history and logins. All data can be exported as needed.
Incoming chat notifications to users are only routed to the correct user(s) and are batched to prevent too many notifications to users.
Admins can set response “templates” for staff to help standardize and speed up staff responses. Templates can even be forced so Administrators can limit what staff can text.
Out of Office SMS auto-responses can be set by day of the week / time. These can be set by the account, Clinic or Peer Counselor.
An account can use the shared SMS Phone number, unique phone number, or multiple phone numbers. Opt-in information can also be setup to automatically place a participant in the right group.
Robust and cost effective messaging solutions available. From single clinic to state-wide system. Contact us for a quote!
To view a details about messaging capabilities and applications in your area, select more info to learn more.