Why Participants Disengage from Critical Services

Missed Recertifications Cost Benefits

Participants miss recertification appointments and lose access to SNAP, TANF, or Medicaid—not because they're ineligible, but because they didn't get timely reminders or couldn't easily reschedule.

Can't Reach Participants When It Matters

Phone numbers change frequently. Families move. Traditional call-based outreach fails, leaving caseworkers unable to deliver time-sensitive benefit updates or appointment reminders.

Language Barriers Block Access

Limited English Proficiency families struggle to understand benefit requirements, appointment details, and program updates—leading to unnecessary denials and appeals.

Staff Buried in Manual Outreach

Caseworkers spend hours making reminder calls, leaving voicemails, and tracking down participants—time that should be spent on case management and direct support.

Built for Government Benefit Programs

Automated Benefit & Appointment Notifications

Send automatic reminders for recertification deadlines, appointments, benefit renewals, and program changes via SMS, voice, and email. Participants can confirm or reschedule with a simple text response—reducing no-shows and preventing benefit lapses.

Use cases: SNAP recertification reminders | TANF appointment notifications | Medicaid renewal alerts | Child support hearing reminders | Housing assistance updates

Two-Way Communication in Any Language

Participants text questions about their case, documents needed, or appointment changes. Staff respond from any device with full case context visible. Automatic translation across 100+ languages ensures no family is left behind.

Use cases: Document request follow-up | Appointment rescheduling | Benefit status questions | Program eligibility inquiries | Caseworker-participant check-ins

One Platform for Multiple Programs

Enterprise Management for Multi-Site Programs: Manage communication across SNAP, TANF, Medicaid, child support, housing assistance, and other benefit programs from a unified platform. Each program maintains separate workflows and security while leadership gains system-wide visibility.

Use Cases: County agencies managing 5+ programs | State oversight of local agencies | Cross-program client tracking

Critical Updates Delivered Immediately

When policies change, offices close, or emergencies occur, reach thousands of participants within minutes. Target specific programs, geographic areas, or demographic groups with precision.

Use Cases: Emergency benefit distributions | Office closure notifications | Policy change alerts | Disaster response communications | New program enrollment opportunities

Trusted by Agencies Serving Vulnerable Populations

Child Support Programs

County and state child support agencies use Teletask to reduce missed court hearings, improve payment compliance, and maintain consistent contact with non-custodial parents and custodial families.

Key outcomes: Reduced contempt hearings | Improved payment rates | Lower administrative costs from fewer manual calls

Family Court Services

Family courts rely on Teletask for hearing reminders, mediation scheduling, and critical case updates—ensuring families receive timely notifications about custody hearings, support modifications, and required appearances.

Key outcomes: Higher appearance rates | Reduced bench warrants | Improved court efficiency

Medicaid Enrollment & Retention

Health departments and eligibility offices use Teletask to guide participants through enrollment, send recertification reminders, and prevent coverage gaps due to missed deadlines or documentation issues.

Key outcomes: Reduced coverage churn | Improved recertification rates | Lower administrative burden

SNAP-ED & Nutrition Programs

State nutrition education programs use Teletask to promote healthy eating classes, farmers market access, and community nutrition events—increasing participation in prevention and wellness services.

Key outcomes: Higher class attendance | Better program reach | Consistent participant engagement

Purpose-Built for Government Benefit Programs

Understands Complex Eligibility & Timing
Human services programs have unique requirements: eligibility periods, recertification windows, mandatory appointments, and documentation deadlines. Teletask's platform handles time-sensitive benefit communications with the precision government programs require.

Multi-Program Architecture
County agencies typically manage 5-10 different benefit programs. Teletask enables each program to operate independently with program-specific workflows while maintaining centralized oversight, reporting, and compliance.

Government Compliance by Default
SOC 2 Type II certified, HIPAA compliant where applicable, complete audit trails, role-based security. Built specifically for government data protection requirements and procurement standards.

Scales from County to Statewide
Whether you serve 5,000 or 500,000 participants, the platform scales seamlessly. Start with one program and expand as you see results.

Proven with Vulnerable Populations
Built for agencies serving families facing housing instability, language barriers, and frequent phone number changes. Features like persistent messaging and family-centric data models ensure no one falls through the cracks.

Start Small, Scale as You Succeed