Health Messenger Alerts
Health Messenger Alerts will utilize short code 45778 to send messages to health clinic clients/participants. Participants may receive messages for appointment reminders, missed appointment notifications, program termination alerts, and emergency alerts for things like clinic closings. It will be advertised on the Teletask website with our Health Messenger Service. To subscribe users will be initially signed up at the clinic and have the option to unsubscribe later via SMS response or by asking clinic staff who will have the ability to opt them out.
Recurring subscription
Message and data rates may apply
Msg frequency – Message frequency varies
Supporting carriers- AT&T, Boost Mobile, T-Mobile, Metro PCS, Verizon Wireless, Sprint, U.S. Cellular, & Virgin Mobile.
Reply STOP to 45778 to cancel
START to 45788 opt-in to the program
T-Mobile is not liable for delayed or undelivered messages
call 1(866) 863-1108 extension 109 for Support or go here and submit your information to unsubscribe.
Terms of Service
Updated - 09/01/2025
These Terms govern Customer’s access to and use of Teletask’s hosted messaging platform and related services (the “Services”). If Customer and Teletask have executed a separate written agreement for the Services (for example, an MSA), that agreement controls to the extent of any conflict with these Terms. If a PO conflicts with a signed agreement, an Order/Quote, or these Terms, the signed agreement or Order/Quote (as applicable) and these Terms control, and any conflicting PO terms are rejected. Customer accepts the governing terms by issuing a PO referencing Teletask, paying an invoice, or using the Services.
1. Scope and Access
1.1 Services. Teletask provides access to its hosted messaging platform and related support as specified in the applicable Order (defined below).
1.2 Accounts. Customer is responsible for its users’ accounts, permissions, and credential security.
1.3 Support. Standard support is available 9:00 a.m.–8:00 p.m. Eastern Time, Monday–Friday, excluding U.S. federal holidays. Maintenance may be scheduled with reasonable notice.
1.4 Accessibility. The web application conforms to WCAG 2.1 AA; a current VPAT is available on request.
2. Orders, Term, and Renewal
2.1 Orders. “Order” means an Order Form or Teletask Quote executed or approved by Customer that sets the Services, features/modules, message credit quantities, and fees. If an Order conflicts with these Terms, the Order controls for the items it expressly sets (fees, features/modules, message credits).
2.2 Initial Term and Auto-Renewal. Unless your Order states otherwise, the subscription term is twelve (12) months and automatically renews for successive twelve (12) month terms unless either party gives written notice of non-renewal at least sixty (60) days before the then-current term ends.
2.3 Activation and POs. A valid PO or other written purchasing authorization is sufficient for activation, but any PO is administrative only. If a PO conflicts with an Order or these Terms, the Order and these Terms control and conflicting PO terms are rejected. Teletask has no obligation to commence or continue Services for any renewal term until it receives payment or a valid PO/authorization for that renewal term.
2.4 Renewal Pricing. Fees do not change during the then-current term. Teletask may change pricing for a renewal term by notice given before renewal.
3. Fees; Taxes; Suspension
3.1 Fees and Payment. Fees are stated in the Order and are payable in advance for each term unless the Order provides otherwise. For public-sector Customers, fees may be invoiced in arrears and are due net 30 against a valid PO, unless required otherwise by law. Fees are nonrefundable once paid except as expressly stated in these Terms. No setoff or withholding applies except as required by law.
3.2 Taxes. Fees are exclusive of taxes. Customer is responsible for providing valid exemption certificates and, when purchasing through a reseller, ensuring appropriate resale or exemption documentation.
3.3 Late/Nonpayment; Suspension. Late amounts accrue interest at 1.0% per month (or the maximum allowed by law). Teletask may suspend Services for invoices more than thirty (30) days overdue after notice and a ten (10) day cure period. Suspension for nonpayment is not a breach by Teletask.
3.4 Credits; Over-Usage; No Rollover. Purchased message credits apply to the then-current term and do not roll over. If credits are exhausted, Customer may purchase a top-up block or renew early; Teletask may throttle or suspend sending until then. Customer remains responsible for all usage.
4. Service Levels
4.1 Availability. Teletask targets 99.8% monthly uptime, excluding scheduled maintenance, carrier/network outages outside Teletask’s control, and force majeure. If monthly uptime falls below target, service credits equal 10% of that month’s fees for each full 1% below target, capped at 25%. Credits must be requested within thirty (30) days after month-end and are Customer’s sole remedy for availability deviations. “Monthly Uptime” means the percentage of total minutes in a calendar month that the core application is available to authenticated users, excluding the exceptions above.
5. Messaging Compliance and Acceptable Use
5.1 Lawful Use. Customer is solely responsible for message content and delivery practices, including opt-in/consent and required disclosures, and for maintaining an accessible privacy policy.
5.2 Registration and Provisioning. Teletask submits required brand/campaign registrations (e.g., 10DLC, toll-free, short code) using Customer-provided information and may rely on its accuracy.
5.3 Protective Measures. Teletask may throttle, block, rate-limit, or otherwise limit suspected noncompliant or high-risk traffic and will notify Customer of the reason when practicable.
6. Security; Privacy; Data; BAA
6.1 Safeguards. Teletask maintains appropriate administrative, technical, and physical safeguards.
6.2 Security Incident Notice. “Security Incident” means unauthorized access to Customer Data in Teletask’s systems. Teletask will notify Customer without undue delay and within twenty-four (24) hours of confirming a Security Incident affecting Customer Data and will provide a written incident report within ten (10) days.
6.3 SOC 2 and Testing. Teletask maintains SOC 2 Type II controls and conducts an annual independent penetration test, providing an executive summary of findings and remediation under NDA.
6.4 Data Retention and Deletion. Unless directed to delete sooner, Teletask retains Customer Data for up to six (6) years in accordance with policy and law. Upon Customer’s written request, Teletask will delete Customer Data, subject to legal/archival requirements and routine backups.
6.5 Subprocessors and Hosting. Teletask may use subcontractors and subprocessors and remains responsible for their performance; a current list is available at the Sub-processors link below. Customer Data is hosted in the United States.
6.6 Use of Data. Teletask will not sell Customer Data or use it to train generalized machine-learning models.
6.7 HIPAA BAA. If Customer’s use involves PHI, the Teletask Business Associate Agreement located at https://teletask.com/legal/baa is incorporated when indicated on the Order; if a separate BAA is required by law, the parties will execute it.
7. Audit and Cooperation
7.1 Incident-Triggered Review. Following a Security Incident materially involving Customer Data, Teletask will reasonably cooperate and provide relevant security documentation.
7.2 Records. Teletask maintains security and compliance records and will make appropriate summaries available upon reasonable request.
8. Confidentiality and Public-Records
8.1 Confidentiality. Each party will protect the other’s Confidential Information with at least the care it uses for its own similar information.
8.2 FOIA/Public-Records Requests. If Customer receives a request that may include Teletask’s Confidential Information, Customer will, where permitted, give prompt notice so Teletask may seek an exemption, and will disclose only what the law compels.
9. IP; Feedback; Restrictions; Warranties
9.1 Ownership. Teletask retains all rights in the Services; Customer retains all rights in its data. Customer receives a nonexclusive, nontransferable right to use the Services during the term.
9.2 Restrictions. No reverse engineering, scraping, or use to build a competing service.
9.3 Feedback. Feedback may be used by Teletask without obligation.
9.4 Service Warranty; Disclaimer. Teletask will provide the Services in a professional manner consistent with industry standards. Except as stated, the Services are provided “as is,” and Teletask does not warrant carrier networks or third-party services.
10. Indemnities
10.1 IP Indemnity by Teletask. Teletask will defend and indemnify Customer against third-party claims alleging the Services (as provided by Teletask) infringe intellectual property rights, and will at its option procure rights, modify, or replace the Services.
10.2 Customer Responsibility. To the extent permitted by law, Customer is responsible for claims arising from Customer content, messaging practices, or unlawful use. If Customer is prohibited from providing indemnities, the parties agree Customer’s responsibility is limited to remedies available under applicable law.
11. Limitation of Liability
11.1 General Cap. Except for Excluded Claims, each party’s aggregate liability is limited to the fees paid or payable for the Services giving rise to the claim in the twelve (12) months before the event.
11.2 Data-Incident Cap. For any Security Incident involving Customer Data, Teletask’s aggregate liability will not exceed (i) for public-sector Customers, USD $1,000,000 and in no event more than Teletask’s then-current cyber liability insurance limits; (ii) for other Customers with annual fees under USD $20,000, the lesser of USD $250,000 or 2× the fees paid in the prior twelve (12) months; otherwise the General Cap applies.
11.3 Excluded Claims. The caps do not apply to: (a) each party’s IP indemnity; (b) Customer’s payment obligations; or (c) a party’s intentional breach of confidentiality. For any other breach of confidentiality involving Customer Data, the Data-Incident Cap applies.
11.4 No Indirect Damages. Neither party is liable for consequential, special, exemplary, or punitive damages.
12. Insurance
Teletask will maintain insurance with limits not less than: CGL $2,000,000 each occurrence/$2,000,000 general aggregate/$4,000,000 products-completed ops aggregate/$1,000,000 personal and advertising injury; Auto $2,000,000 CSL; Umbrella/Excess $1,000,000; Workers’ Comp statutory and $1,000,000 EL; Cyber/Network Security $1,000,000. Certificates available on request.
13. Termination
Either party may terminate for material breach not cured within thirty (30) days after written notice. If Customer terminates for Teletask’s uncured material breach, Teletask will refund prepaid fees covering the period after the effective termination date for the affected Services.
14. Government Terms (baseline)
14.1 Appropriations/Non-Appropriation. Performance is subject to availability of appropriated funds. If sufficient funds are not appropriated or otherwise made available, Customer may terminate effective at the end of the then-current paid term upon thirty (30) days’ notice; amounts paid for the current or prior term are not refundable except as required by law for periods after the termination effective date.
14.2 Sovereign Immunity. Nothing waives Customer’s sovereign or governmental immunities where applicable.
15. Assignment; Change of Control
Either party may assign these Terms and any Order in connection with a merger, reorganization, or sale of all or substantially all assets or equity (including a change of control) upon notice, without the other party’s consent. Any other assignment requires the non-assigning party’s consent, not unreasonably withheld.
16. Purchases via Reseller (flow-down)
If Customer purchases through an authorized reseller, (a) Teletask’s obligations to Customer are limited to these Terms and applicable Service descriptions; (b) fees paid to the reseller are deemed “fees paid” to Teletask for purposes of liability caps; and (c) any dispute regarding pricing or invoicing is between Customer and the reseller.
17. Publicity
Teletask may list Customer’s name and logo in a general customer list; no endorsements or press releases without consent.
18. Miscellaneous
18.1 Order of Precedence. Order Form or Quote > these Terms > any SOW > PO.
18.2 Amendments. Changes to these Terms will be posted with a new Version date and apply at the next renewal or new Order; mid-term Orders are governed by the Version in effect at Order execution unless the parties agree otherwise in writing.
18.3 Notices. Notices must be in writing to the contacts listed in the Order. Electronic signatures and records are valid.
18.4 Severability; Waiver. If any provision is unenforceable, the remainder remains in effect; failure to enforce isn’t a waiver.
18.5 Force Majeure. Neither party is liable for delays/failures caused by events beyond its reasonable control, provided the affected party uses commercially reasonable efforts to mitigate and resume performance; payment obligations are not excused.
18.6 Governing Law and Venue. These Terms are governed by the laws of the State of California and the United States without regard to conflicts rules, and disputes will be brought in the state or federal courts located in Sacramento County, California, except that for U.S. public-sector Customers, the governing law and venue may be the Customer’s state as specified in the Order or required by law. Nothing here mandates arbitration where prohibited by procurement law.
18.7 Entire Agreement. These Terms together with the Order constitute the entire agreement for the Services.
18.8 Versioning. Archived versions of these Terms will be maintained at https://teletask.com/legal/terms-archive.
Annex A — Public-Sector Rider
This Rider applies when Customer is a U.S. public-sector entity. To the extent of conflict with the body of the Terms, this Rider controls.
A. Termination for Convenience. Customer may terminate for convenience on sixty (60) days’ notice, effective at the end of the then-current paid term. No refund of prepaid fees, except as required by law.
B. Payment Terms. Fees payable net 30 upon receipt of invoice against a valid PO; late charges only to the extent permitted by applicable law.
C. Auto-Renewal Notice. Teletask will provide renewal pricing at least ninety (90) days before term end. Customer may opt out any time up to thirty (30) days before term end.
D. Records & Review (Audit alternative). Upon reasonable written notice and no more than once per 12 months, Customer may review Teletask’s then-current SOC 2 Type II report or equivalent summaries under NDA. No on-site audit rights.
E. Insurance Certificates. Teletask will provide insurance certificates naming Customer as certificate holder upon request; additional insured endorsements provided where required by law solely for CGL.
F. Public Records. If disclosure is required by law, Customer will notify Teletask (to the extent permitted) so Teletask can seek an exemption; Customer will disclose only what the law compels.